FAQ
Do you ship internationally?
Yes, VIVIDROOTS LLC ships worldwide. Shipping costs will be calculated and displayed at checkout based on your location. We also run promotions throughout the year, so stay tuned for special offers.How long will it take to receive my order?
Processing time typically takes 1–5 business days. After that, shipping times are estimated as follows:- United States: 5–10 business days
- International: 7–18 business days
You will receive full delivery details and tracking information via email once your order has been shipped.
What shipping carriers do you use?
We work with trusted global carriers such as USPS, UPS, DHL, and local postal services depending on your location to ensure reliable delivery.Can I return or exchange my product?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days and we will gladly provide a replacement at no additional cost.
Due to the nature of personalized and made-to-order products, we do not accept returns for reasons such as change of mind or incorrect information provided by the customer. Please refer to our Refund Policy for full details.
How long do I have to cancel an order?
You may cancel your order within 12 hours of placing it or before production begins.
Please email us as soon as possible at support@vividrootsllc.store with the subject: “Cancel Order #YOUR_ORDER_NUMBER”.
Do you offer personalized products?
Yes! Many of our products can be customized to create meaningful gifts. Simply enter your personalization details on the product page before adding the item to your cart.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can track your order here: https://www.17track.net/en
What if I entered the wrong shipping address?
Please contact us immediately at support@vividrootsllc.store. We will do our best to update your order if it has not yet been processed.